Case Studies

Infinity Infusion Solutions

About Infinity Infusion Solutions

Infinity Infusion Solutions (IIS) partners with infusion centers, medical groups, and manufacturers nationwide to simplify drug access, stabilize reimbursement, and optimize business operations. They serve as a high-touch medical consultancy, helping healthcare providers streamline access to infusion therapies.

The Challenge: Manual Processes Creating an “Innovation Gap”

Despite their deep industry expertise, IIS was managing an incredibly complex network of multi-tiered financial data, manufacturer rebates, and sales commissions through a fragile system of manual Excel spreadsheets. Sales data from various distributors arrived in inconsistent formats that required tedious manual manipulation. Furthermore, members lacked direct visibility into their own purchasing habits and accumulated rebates, meaning they frequently left money on the table, while manufacturers struggled with a lack of standardization when reviewing member contract approvals.

The Solution: A Multidisciplinary Centralized Hub

Switchbox collaborated closely with IIS leadership to architect a comprehensive, custom web application from the ground up. Taking the time to understand their intricate contract logic, we engineered a scalable platform featuring:

Role-Specific Portals: Secure, customized dashboards tailored for IIS Administrators, Sales Reps, Members, Manufacturers, and Distributors. This ensures each user group only accesses the specific financial data, reporting, and tools relevant to their distinct workflow.
Automated Financial Calculations: A robust data processing engine that ingests diverse distributor sales files and automatically calculates complex, volume-based tier commitments, member rebates, IIS administrative fees, and sales representative commissions.
Streamlined Member Onboarding: An optimized digital application that integrates directly with HIN and DEA APIs, allowing the system to automatically pull and verify facility and physician credentials to reduce manual entry errors.

The Outcome: Data Accuracy and Operational Velocity

Currently in a pilot launch with key industry partners, the new IIS portal successfully transitions the company and its manufacturers away from outdated spreadsheets. Members can now log in to a clean dashboard to instantly track their purchasing trends, monitor their progress toward volume commitments, and view their accumulated savings. By replacing manual bottlenecks with a highly specialized, automated ecosystem, IIS is now equipped to efficiently scale their operations, ensure data accuracy, and deliver unmatched transparency to their members.