About Right Way Medical
Recognized by Columbus Business First as a rapidly expanding company for five consecutive years (2017-2021), Right Way Medical has served the healthcare community for more than eight years. They are a recognized full-service provider of infusion pumps, disposables, and other related services. Customer satisfaction is a key focus for this company, which has experienced substantial growth. Right Way Medical distinguishes itself in the healthcare market through innovative customer financing options and tailored business solutions.
Client
Right Way Medical
The Challenge: Manual Processes Slowing Down Equipment Growth
As equipment sales and rentals surged, Right Way Medical outgrew its internal Access database. The system couldn’t scale to manage the complexities of:
- Tracking the movement and servicing of high-value infusion pumps
- Scheduling routine cleanings and preventative maintenance
- Providing customers with real-time visibility into rented or owned assets
- Supporting secure, remote access for customers and internal teams
To sustain their growth trajectory and improve operational efficiency, Right Way Medical needed a secure, scalable asset tracking system tailored to their unique workflows.
The Solution: A Custom Web-Based Application Built for Medical Asset Management
Switchbox led a comprehensive discovery process to understand both the existing system and the evolving business needs. The result was Right Track, a web-based platform custom-built to manage the full lifecycle of medical equipment.
Key features included:
- Automated maintenance scheduling, routine cleanings, and equipment testing workflows
- Tracking and visibility into the location, condition, and usage history of each pump
- Billing tools to calculate charges based on lease, rent, or ownership agreements
- Role-based user access, allowing internal staff and customers to manage and monitor assets securely from anywhere
- Custom reporting and trend forecasting, empowering Right Way Medical to anticipate service demands and plan for future growth
The platform was also designed with scalability in mind, capable of accommodating new devices and healthcare products as the company expands its offerings.
The Outcome: Operational Efficiency, Better Visibility, and a Scalable Growth Platform
With the launch of Right Track, Right Way Medical has a robust system that meets the demands of its fast-growing equipment business.
Results include:
- Real-time tracking and full visibility across every piece of equipment
- Streamlined asset lifecycle management, from receipt to rental, maintenance, and billing
- Improved customer satisfaction, with clients able to remotely track and manage their equipment
- A flexible digital infrastructure that supports ongoing innovation and new service lines
Right Track gives Right Way Medical and its customers greater control, accountability, and peace of mind in managing critical healthcare assets.
The Technology & Services That Went Into Creating Right Way Medical
Custom CMS
Order Logisitics
Application Management
Process Management
ASP.Net C# Development
Custom Reporting
Online Tracking
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