Before you read the rest of this article, please fill out this customer satisfaction survey – got you! That is an example of an automated survey collection. Without manually having customers fill out a survey or call a customer on the phone, Switchbox can program surveys into businesses web applications. This way, customers can fill out surveys as part of their user experience. Switchbox also has the capability to send out automated surveys through emails that are generated through certain functionalities of the business’ website. This is commonly seen on e-commerce websites, like after a customer completes a purchase.